(903) 581-2995

4719 Old Troup Highway
Tyler, TX 75707


Frequently Asked Questions related to Collision Repair

Frequently Asked Questions


Q. Do you offer a warranty on repairs?

A. East Texas Collision Repair offers a limited lifetime warranty on the workmanship performed on your vehicle for as long as you own your vehicle.



Q. Does East Texas Collision Repair offer complimentary estimates?

A. Yes, East Texas Collision Repair offers complimentary estimates with no appointment necessary.



Q. Does East Texas Collision Repair guarantee color match?

A. East Texas Collision Repair cares about your vehicle and the environment. That is why we use Glasurit 90-Line paint system, the finest, state-of-the-art European waterborne base coat, high solids polyurethane clear coat paint system by BASF. East Texas Collision Repair guarantees color match to ensure your vehicle looks as good as new.



Q. Does East Texas Collision Repair do mechanical repairs on cars?

A. East Texas Collision Repair does mechanical repairs only when it applies to an accident.



Q. How do I get an estimate?

A. Some insurance companies want you to visit their drive-in claims center before bringing your car to the collision repair center. You can do this, or you may leave you car at one of our locations and request that the insurance company inspect the car here.



Q. Should I accept the insurance check, and if I do, will additional work be covered?

A. Yes. We will be happy to negotiate your claim with the insurance company on any supplements (additional damage found to be accident related) and will bill them directly.



Q. Estimates may vary – why is that?

A. Differences in collision repair estimates are common. A lower estimate may not include all the necessary work. In the process of fixing the damage caused by the collision, additional auto-body repair issues may be revealed. If you’re not sure why one estimate is different from the other please ask us.



Q. Do I have to accept alternative or aftermarket parts?

A. All insurance companies have different guidelines and may require the usage of alternative/aftermarket parts.



Q. Do I have to notify my insurance company if I wasn’t at fault?

A. Not necessarily. If the other party has accepted liability you do not have to call your insurance company.



Q. Do I need more than one estimate?

A. No



Q. Do I have a say on where to take my vehicle?

A. Yes. Contrary to popular belief or what the insurance companies may say, you have the authority to choose your preferred repair shop.



Q. Do I need three estimates before I can choose where to have my repair done?

A. No. Many people think they need three estimates, possibly because they were told so by the insurance company. Again, you have no obligation to get three estimates before choosing your repair shop.




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East Texas Collision Repair