(903) 581-2995

4719 Old Troup Highway
Tyler, TX 75707


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Customer Satisfaction Survey

Please provide as much information as possible in the fields below to allow us to better assist you.




Personal Information

Name *
Phone *
E-Mail

Vehicle Information

Year*
Model*

Survey Questions

1. How did you hear about East Texas Collision Repair?

2. Did our personnel treat you with courtesy? (1 - Very Dissatisfied      10 - Completely Satisfied)

3. Did our personnel answer any concerns or questions that you may have had about your vehicle's repairs? (1 - Very Dissatisfied      10 - Completely Satisfied)

4. Were you adequately informed during the repair process? (1 - Very Dissatisfied      10 - Completely Satisfied)

5. According to your vehicle’s target date, was your vehicle’s repair completed in a timely manner?

6. Were you satisfied with the quality of repair? (1 - Very Dissatisfied      10 - Completely Satisfied)

7. Would you recommend our shop to others that may need our services?

8. After the repair, did you have to return your vehicle for unsatisfactory work, incomplete repair, etc?

9. Please rate your overall experience at our shop. (1 - Very Dissatisfied      10 - Completely Satisfied)

10. Please leave any additional comments or suggestions on how we may better serve you. Feel free to leave a testimonial.*

(*Note - These testimonials may be posted on our company website. If you do not feel comfortable having your name associated with your post, please make a note after your testimonial.)




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East Texas Collision Repair